Mary Browns Chicken

Refund Policy – Mary Brown’s (X Pay Orders)

• Refunds are applicable only for eligible and verified complaints.
• Valid refund reasons include:
  • Non-delivery of order
  • Incorrect items delivered
  • Missing items
• Refund requests must be raised within 24 hours of receiving the order.
• No refunds will be issued for change of mind after order confirmation.
• Once approved, refunds will be processed through the original payment method (X Pay).
• Refund processing time may take 30 working days, depending on the payment provider or bank.
• Partial refunds may be issued if only part of the order is affected.
• Delivery charges may not be refundable unless the entire order is impacted.
• Mary Brown’s is not responsible for delays caused by third-party payment processors.
• Fraudulent or repeated refund requests may lead to account restrictions.
• All refund decisions made by Mary Brown’s are final.