Mary Browns Chicken

Return Policy

All food items sold by Mary Brown’s are freshly prepared and meant for immediate consumption; therefore, returns are generally not accepted.
Due to food safety and hygiene standards, once an order is prepared or dispatched, it cannot be returned or exchanged.
Returns are only considered in cases where:
- Incorrect items are delivered
- Items are missing from the order
- Food quality or safety concerns are reported
Customers must report any issue within 24 hours of delivery.
Requests raised after the stated time frame may not be entertained.
Customers may be asked to provide supporting evidence such as order receipts or images.
Approval of return-related claims is subject to internal verification.
In approved cases, a replacement or refund may be offered at Mary Brown’s discretion.
Promotional or discounted items may have limited eligibility for resolution.
Mary Brown’s reserves the right to decline requests that do not meet policy criteria.
This policy is subject to updates without prior notice.

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